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The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart y...
The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization. Author: Judith E. Glaser ISBN:9781629561431
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Why is Red Bull so popular, though everyone-everyone!-hates the taste? Humans are, in a word, irrational, basing decisio...
Why is Red Bull so popular, though everyone-everyone!-hates the taste? Humans are, in a word, irrational, basing decisions as much on subtle external signals (that little blue can) as on objective qualities (flavor, price, quality). The surrounding world, meanwhile, is irreducibly complex and random. This means future success can't be projected on any accounting spreadsheet. To strike gold, you must master the dark art and curious science of conjuring irresistible ideas: alchemy. Based on thirty years of field work inside the largest experiment in human behavior ever conceived-the forever-unfolding pageant of consumer capitalism-Alchemy, the revolutionary book by Ogilvy advertising legend Rory Sutherland, whose TED talks have been viewed nearly seven million times, decodes human behavior, blending leading-edge scientific research, absurdly entertaining storytelling, deep psychological insight, and practical case studies from his storied career working on campaigns for AmEx, Microsoft, and others. Heralded as "one of the leading minds in the world of branding" by NPR, Sutherland is a unique thought leader, as comfortable exchanging ideas with Nobel Prize winners Daniel Kahneman and Richard Thaler (both interviewed in this audio) as he is crafting the next product launch. His unconventional and relentlessly curious approach has led him to discover that the most compelling secrets to human decision-making can be found in surprising places: What can honey bees teach us about creating a sustainable business? How could budget airlines show us how to market a healthcare system? Why is it better to be vaguely right than precisely wrong? What might soccer penalty kicks teach us about the dangers of risk-aversion? Better "branding," Sutherland reveals, can also be employed not just to sell products, but to promote a variety of social aims, like getting people to pay taxes, improving public health outcomes, or encouraging more women to pursue careers in tech. Equally startling and profound, Sutherland's journey through the strange world of decision making is filled with astonishing lessons for all aspects of life and business. Author; Rory Sutherland ISBN; 9780062388414
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Management expert Bruce Tulgan's latest book, "Talk About the Work," is based on a simple but powerful insight: The best...
Management expert Bruce Tulgan's latest book, "Talk About the Work," is based on a simple but powerful insight: The best way to deal with 99% of difficult challenges facing managers is NOT by gearing up to face down one of those so-called "fierce conversations," but rather by committing to a steady diet of somewhat mundane conversations. Communicating with your employee should not be an event. It should be a process. Do you want to stop agonizing about your employees' performance? Do you want to master difficult management relationships? Build a culture of ongoing structured one-on-one dialogues--providing guidance, direction, feedback, troubleshooting, and coaching--with every single employee you manage: One person at a time, one day at a time. When managers consistently practice this simple but shockingly effective technique, they get results: they increase employee performance and morale, increase retention of high performers and turnover among low performers, and achieve significant measurable improvements in business-outcomes. But when it comes to engaging in meaningful dialogue with employees, there's a culture of complacency and self-deception among managers. Most managers will tell you that they already talk to their direct-reports every day. The problem is that it is precisely the ad hoc manner in which most managers talk to their direct-reports every day that actually makes inevitable the most difficult employee situations that tend to vex managers.You are the new leader of an existing team Resources are tight Employees need to speed up (productivity)Employees need to slow down (quality)Employees' personal issues are affecting their work Employees need to get organized Employees need to be on time Employees need to behave differently in meetings Employees need to communicate more effectively Employees have an attitude problem Star employees are thinking about leaving...and more. In "Talk About the Work," Tulgan shows readers the problem with these ad hoc approaches and offers a streamlined step-by-step guide to building a structured one-on-one dialogue that actually works. Tulgan identifies the most common management challenges and offers advice on how to "talk about the work" when: In "Talk About the Work," Tulgan returns to his roots to write about and share with his core audience--the tens of thousands of managers who have participated in his intensive back-to-basic management seminars over the years--how to become the best manager they can be...by simply talking about the work. Author:Bruce Tulgan ISBN:9781118725597
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Too many companies are managed not by leaders but by mere role players and faceless bureaucrats. What would it take to r...
Too many companies are managed not by leaders but by mere role players and faceless bureaucrats. What would it take to replace these empty suits with real leaders—men and women who are confident in who they are and what they stand for and who truly inspire people to achieve extraordinary results? Rob Goffee and Gareth Jones argue that leaders don’t become great by aspiring to a list of universal character traits. Rather, effective leaders are authentic: they deploy individual strengths to engage followers’ hearts, minds, and souls. Authentic leaders are skillful at consistently being themselves, even as they alter their behavior to respond effectively to changing contexts. In short, the authors present a powerful case: that it takes “being yourself, in context, with skill” to be a successful, authentic leader—and they show you how to do exactly that. In this lively and practical book, Goffee and Jones draw from extensive research to reveal how to hone and deploy your unique leadership assets while managing the inherent tensions at the heart of successful leadership: when to show emotion and when to withhold it, how to get close to followers while maintaining an appropriate role distance, and maintaining your individuality while “conforming enough” to gain traction and lead change. Underscoring the inherently social nature of leadership, the book also explores how leaders can stay attuned to the needs and expectations of followers. Author: Rob Gofee & Gareth Jones ISBN: 9781633691087
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